American Freight Express return and refund policy, customer satisfaction is our top priority. We strive to provide fast, reliable, and affordable freight shipping services across the USA. If you experience an issue with your shipment, this Return & Refund Policy explains your options for refunds, credits, or service adjustments.
🔄 Refund Eligibility
You may be eligible for a refund or partial credit under the following circumstances:
- Service was not completed as agreed (e.g., shipment not delivered).
- Significant delay caused solely by carrier error (not weather or force majeure).
- Duplicate charges or incorrect billing.
Note: Refunds are not available for delays caused by natural disasters, severe weather, strikes, customs holds, or situations beyond our control.
Package Hold and Storage Fees
If a package is placed on hold for any reason, it may remain on hold for a maximum of 10 days without charge. After 10 days, a storage fee of $130.00 will be applied. In addition, a refundable insurance fee of $250.00 will be required. This insurance fee is fully refunded upon successful delivery of the package.
📦 Non-Refundable Services
The following are not eligible for refunds:
- Completed deliveries.
- Shipments delayed due to incorrect address information provided by the customer.
- Freight held, refused, or returned due to consignee unavailability.
- Special handling, storage, or additional accessorial fees.
⏱ Refund Request Process
- Contact American Freight Express Customer Support within 7 days of the issue.
- Provide your tracking number, shipping invoice, and description of the problem.
- Our team will review your request within 5–7 business days.
- Approved refunds will be processed to the original payment method within 7–10 business days.
đź’ł Refund Method
- Refunds are issued to the original form of payment.
- In cases where a refund is not possible, credit may be applied to your account for future shipments.
Policy on Incomplete Payments & Delivery Release
At American Freight Express, we are committed to ensuring a secure, transparent, and reliable shipping experience for all customers. To maintain the integrity of our delivery process and protect both buyers and sellers, we have established the following policy regarding payments and shipment release.
No Incomplete or Unapproved Payment Arrangements
We do not authorize the release or delivery of any shipment that has not been fully paid for prior to transit or delivery.
If a customer or third party arranges partial payment, deferred payment, or “pay on delivery” terms without our written approval, these arrangements will not be recognized by our logistics team.
All shipments must be paid in full before they are dispatched or released for final delivery. This policy ensures:
- Protection against fraudulent transactions
- Smooth and timely delivery
- Clear financial accountability for all parties
- Elimination of misunderstandings between shippers, consignees, and our logistics team
Disputes & Shipment Holds
If a payment dispute arises at any stage—whether initiated by the buyer, seller, bank, or payment platform—we will immediately place the shipment on hold.
Once a dispute is filed:
- All shipments involved between the disputing parties are temporarily suspended
- Movement and delivery are paused
- No items will be released until the dispute is fully resolved
- Resolution must be confirmed directly by American Freight Express before transit resumes
This procedure is enforced to ensure fair handling and to prevent unauthorized delivery or financial loss to any party.
Why This Policy Matters
Our goal is to maintain a safe, trusted transportation network. Incomplete payments or unverified payment arrangements jeopardize the security of the shipment and the financial integrity of the transaction. This policy helps us avoid complications, protect our clients, and provide dependable service with full accountability.
For questions regarding payments, shipment status, or dispute resolution, please contact our support team before arranging any deliveries.
âť“ Frequently Asked Questions
Can I cancel my shipment after booking?
Yes, shipments canceled before dispatch may be eligible for a full or partial refund. Contact customer service immediately.
What if my package is damaged?
Claims for damage must be filed with supporting photos and documents within 48 hours of delivery. Compensation is subject to carrier liability limits.
Do you offer money-back guarantees?
We provide refunds or credits only under the terms outlined above.
The American Freight Express Return & Refund Policy ensures transparency and fairness for all customers. If you have questions about freight refunds, cancellations, or shipping claims in the USA, please contact our support team.